Return Policy

Satisfaction Guarantee

It is our mission to ensure that your Deez Teez shopping experience is an enjoyable one. We at Deez Teez know you are busy, so we’ve made our return policies easy and convenient.

30-Day Return Policy

In Stock Items

If you are not completely satisfied with an item, you can return any non-custom item for the purchase price (minus the shipping, handling, gift wrap and other charges) within 30 days from the date received.* The item must be in its original condition and include all parts, accessories and packaging. Call us at (888) 660-1291 to obtain a Return Authorization Number (“RA#”) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning the item, so that we can continue to improve our service. 

Custom Items

With regard to customizes items, Deez Teez will not accept returns unless the reason for the return is due to an error on behalf of Deez Teez.

Return shipping costs are non-refundable, unless the item is being returned as a result of Deez Teez’s error (damaged, defective, wrong item sent, etc.). For your protection, Deez Teez encourage you to send your return prepaid via UPS or FedEx. Deez Teez does not accept COD. Save your shipping receipt and tracking number for proof of return delivery. Deez Teez shall not be responsible for return packages that are lost or damaged by the return shipping company.

Refund

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Master card, American express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling. 

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 30 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.